Are you a Technical Service Engineer passionate about delivering technical support? If so, this opportunity could be for you! Join us at B. Braun Korea, a leader in the medical devices industry, where your skills and experience will be recognized and celebrated. Take the next step in your career with us and help shape the future of healthcare!

As a Technical Service Engineer at B. Braun you will play a vital role in….

Your key responsibilities:

• Responsible for supporting a team of Technical Service and providing service on more advanced applications of the company’s products to end-users.
• Support sales team during the sales cycle by acting as a technical resource, describing the organization’s installation and/or support services. Able to perform dialysis, IT, application level "in source" training to hospital staff and Technical Service Staff.
• Serves as field liaison between all level of customer interaction to clinical staff.
• Maintain customer good will through: effective communication of all services rendered; effective communication of service and operator issues; effective presentation of positive attitude for the company, products, employee, and customers; and maintaining a proper business appearance as defined by service management.
• Resolve operational issues in a variety of hardware/software solutions at client site using established troubleshooting techniques.
• Maintain accurate records of all maintenance or services performed.
• Test and calibrate components and equipment following manufacturer’s manuals and troubleshooting techniques, using hand tools and measuring devices.
• Broad and deep understanding of products, clinical practices, hospital work streams.
• Excellent communication skills.
• Will utilize the preferred software for entering Work Order and Non-Work Order activities.
• Determines backup components to be maintained in stock.
• Keeps track of all travel receipts and complies with all company policies regarding expensed items.

What you will bring to the team: 

• Bachelor degree required, preferably majored in medical engineering
• New graduates or candidates with up to 5 years of experience
• Knowledge of the medical device industry
• Ability to work independently and follow standard practices and procedures
• Demonstrated ability to technically troubleshoot and analyze problems
• Demonstrated ability to analyze a situation based on information provided by a customer and suggest multiple solutions
• Good communication and interpersonal skills
• Proficiency in English is preferred

REQUIRED B. Braun Competencies

• Learn actively
• Deliver Performance and Results
• Act with Customer Focus
• Influence Positively
• Drive Ideas and Change
• Cooperate Constructively
• Appreciate and Include Different Perspectives
• Foster Equality
• Show Empathy

Benefits

• Flexible work arrangements and option to work from home.  
• Flexible Benefit Allowance (Welfare Card)  
• Support for communication expenses.  
• Birthday gift certificates.  
• Provision of health check-ups.  
• Congratulatory expenses and vacations.  
• Children's tuition (high school, university)  
• Long service awards.