Job Description

You’re an important part of our future. Hopefully, we're also a part of your future! At B. Braun, we protect and improve the health of people worldwide. You support this vision, bringing expertise and sharing innovation, efficiency and sustainability as values. That’s why we would like to keep developing our company with you. Keeping your future in mind, we’re making a joint contribution to health care worldwide, with trust, transparency and appreciation. That's Sharing Expertise.
Supervisor de Relacionamento com o Cliente
Company:  B. Braun Labs Inc.
Job Posting Location:  São Gonçalo, Rio de Janeiro, Brazil
Functional Area:  Customer Services
Working Model:  Hybrid
Requisition ID:  13425

We believe in a sustainable future with a sensitive eye to global changes, and to the individual needs of life that are our greatest purpose. We believe in innovation, and that together we will continue to live intensely our mission to save and protect lives around the world. We are working to build a more diverse and inclusive company. Our goal is to offer an environment of respect, contributing to reducing differences and developing activities and actions related to diversity, equity and inclusion.

Our commitment is to promote fair, transparent and inclusive selection processes, regardless of the gender, race, ethnicity, religion, age, sexual orientation or disability of the candidates who apply for our positions.

And if you, like us, are driven by saving lives and making customer success a constant growth, come and join our team!
Missão:
 
Supervisionar as operações de atendimento e relacionamento com clientes, garantindo excelência na experiência do cliente, cumprimento dos indicadores de desempenho, desenvolvimento da equipe e implementação de melhorias contínuas nos processos.
 

Você será responsável por:

 

  • Liderar, orientar e desenvolver a equipe de relacionamento com clientes.
  • Monitorar indicadores de performance.
  • Garantir a qualidade dos atendimentos realizados pelos canais de contato da empresa.
  • Realizar feedbacks, acompanhamentos e avaliações de desempenho da equipe.
  • Tratar demandas críticas e apoiar na resolução de reclamações e escalonamentos.
  • Identificar oportunidades de melhoria nos processos e propor ações corretivas e preventivas.
  • Elaborar relatórios gerenciais e apresentar resultados à liderança.
  • Assegurar o cumprimento das políticas, procedimentos e padrões de atendimento da empresa.
  • Promover ações voltadas para a satisfação, retenção e fidelização dos clientes.

 

Requisitos:

 

  • Ensino superior completo em Administração, Gestão Comercial, Marketing, Comunicação ou áreas correlatas.
  • Experiência anterior em supervisão de equipes de atendimento.
  • Conhecimento em indicadores de atendimento e gestão de performance.
  • Domínio do Pacote Office, especialmente Excel e PowerPoint.
  • Experiência com sistemas CRM e plataformas de atendimento ao cliente.
  • Desejável conhecimento SAP

 

 

Local de trabalho: São Gonçalo (Arsenal), RJ

To be part of and encourage the changes that we believe will make the world a better place to be.

Guardians of the clear objective that drives us: Lives!

To be the link between the Sharing Experiences of yesterday, today and forever. Sponsors of the fruits of this connection for life!

Recognize and invest in opportunities. To be part of the discovery of effective solutions and technologies that carry in their DNA the challenge of protecting and improving the health of people all over the world. This is the goal that unites us and makes us B. Braun.

The road we have traveled is our fuel for everything that we will build together from now on in this new world!
Apply now