Are you passionate to be in the role as a Staff Engineer - Global IT Incident Management? Do you have experience in IT Incident Management? If so, this opportunity could be for you! Join us at B. Braun, a leader in the medical devices industry, where your skills and experience will be recognized and celebrated. Take the next step in your career with us and help shape the future of healthcare!
As a Staff Engineer - Global IT Incident Management at B. Braun you will play a vital role in…
Your key responsibilities:
- Cooperation with the regional or local Incident Managers to plan and coordinate all process activities.
- Discussing optimization potential with global function teams and regional or local Incident Managers.
- Continuous review of the efficiency and effectiveness of the Incident Management process.
- Identification of optimization potential for process improvement of customer satisfaction and service quality.
- Monitoring and reporting of necessary process performance or process changes to the process owner.
- Ticket analyses, tracking all over the support chain and Support with clearing tickets and requests.
What you will bring to the team:
- Educational degree/certificate in an information technology related field.
- Practical experience in Service Management, in particular Incident Management.
- Experience in using common ITSM tools (ideally ServiceNow), ITIL certification desirable.
- Knowledge of computer systems, hardware, software, and peripheral equipment and ability to analyze the problems.
- Excellent communication in English and de-escalation skills on customer and management level.
What sets B. Braun apart?
Founded in Germany in 1839, B. Braun is a leading medical technology company with over 66,000 employees in 64 countries. Specializing in infusion therapy, orthopaedics, neurosurgery, anaesthesia, and more, B. Braun develops high-quality products and services that improve global health. In Asia Pacific, B. Braun employs over 16,000 people across 10 production sites and 16 business offices.
Established in 1972, B. Braun Medical Industries in Penang is the regional headquarters for APAC. With more than 7,000 employees, the plant located in Penang is among the largest manufacturers of medical, surgical and pharmaceutical products not only in Malaysia but also in the APAC region. It also houses the Centre of Excellence for Intravenous Access.
What can we offer you?
- Hybrid working arrangement
- Employee Incentive Scheme
- Training and development programs
- Meal Subsidy, and onsite convenience store
- Onsite fitness area including running track, futsal and classes.
- Medical Insurance and dental and optical allowance.
- Travel Allowance
- Retirement Fund
What’s next?
Once you click on the link to Apply, you will be directed to update your personal information and submit your CV. Our Talent Acquisition team will carefully review your application, and if you pass the CV screening you will be invited for the first interview. We ask you to conduct two interviews, in person or remotely. If you stand out and meet our requirements, we will present you with an offer and guide you through our seamless onboarding process. Join us and be part of something extraordinary!
We appreciate different perspectives, thoughts, experiences and backgrounds. By strengthening an appreciative, inclusive, respectful and equal working environment, we create a culture in which all our employees feel free to be who they are.
To find out more about our commitment to diversity click here
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To find out more about B. Braun Medical Industries click here