Job Description

You’re an important part of our future. Hopefully, we're also a part of your future! At B. Braun, we protect and improve the health of people worldwide. You support this vision, bringing expertise and sharing innovation, efficiency and sustainability as values. That’s why we would like to keep developing our company with you. Keeping your future in mind, we’re making a joint contribution to health care worldwide, with trust, transparency and appreciation. That's Sharing Expertise.
Operational Support Team Leader
Company:  B. Braun Medical Ltd.
Job Location:  Sheffield, South Yorkshire, United Kingdom
Functional Area:  Customer Services
Working Model:  Onsite
Requisition ID:  10660

Your Role:

As the Operations Support Team Leader at B. Braun Technical Services, you will lead a dedicated team responsible for delivering efficient and effective back‑office support. You’ll play a key role in driving operational excellence, enhancing the customer journey, and supporting continuous improvement across service delivery processes.

This role is central to ensuring smooth day‑to‑day operations, managing team performance, and supporting the Service Office Manager in key workflows such as quoting, invoicing, and customer touchpoint optimisation.

Key Details:

  • Job Title: Operational Support Team Leader
  • Location: Working 5 days a week onsite at Chambers Way, Sheffield, S35 2PH. We offer free onsite parking.
  • Contract: Permanent, 37.5 hours per week, Monday – Friday.

Key Responsibilities:

  • Lead, motivate, and support the Operations Support team, fostering a culture of collaboration, accountability, and high performance.
  • Oversee daily administrative operations, ensuring compliance with internal policies, Service Level Agreements, and regulatory standards.
  • Work closely with technical and engineering teams to build strong product and service understanding.
  • Monitor customer touchpoints and contribute to initiatives that improve satisfaction and engagement.
  • Assist in implementing new systems, processes, and IT developments.
  • Contribute to the creation of work instructions, policies, and operational standards.

What you need to succeed:

  • Experience in operational support within a technical or service environment.
  • Proven team leadership and performance management experience.
  • Strong customer service and communication skills.
  • Experience working with multiple stakeholders across a large organisation.
  • Strong problem‑solving and decision‑making abilities.
  • Ability to lead, motivate, and coordinate a team.
  • Strong organisational and planning skills.
  • Able to work independently and take initiative.

 What you get in return:

  • 27 days annual leave plus bank holidays
  • Discretionary annual bonus scheme
  • 7% employer pension contribution
  • Private medical insurance
  • 3x Salary life assurance
  • Group income protection scheme
  • Enhanced sick pay and family friendly payments
  • Health and wellbeing programme
  • Employee assistance programme
  • And much more…

 

Apply now! We look forward to receiving your application! #WeAreTeamBB

At B. Braun, we believe that diversity drives innovation and excellence. We are committed to fostering an inclusive environment where everyone - regardless of background, identity, or ability - feels valued, respected and empowered.

Our recruitment practices reflect this commitment, ensuring equal opportunities for all. Our Recruitment Advisors are happy to support you with any questions or specific needs, you can find their contact details below. You can also request reasonable adjustments through our online form.

B. Braun Medical Ltd. | Maria Toumazou-Talbot |  
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