Job Description

You’re an important part of our future. Hopefully, we're also a part of your future! At B. Braun, we protect and improve the health of people worldwide. You support this vision, bringing expertise and sharing innovation, efficiency and sustainability as values. That’s why we would like to keep developing our company with you. Keeping your future in mind, we’re making a joint contribution to health care worldwide, with trust, transparency and appreciation. That's Sharing Expertise.
Operational Support Coordinator
Company:  B. Braun Medical Ltd.
Job Location:  Sheffield, South Yorkshire, United Kingdom
Functional Area:  Customer Services
Working Model:  Onsite
Requisition ID:  10661

Your Role:

 

We have an exciting opportunity for an organised, customer-focused Operational Support Coordinator to join our Technical Services team. In this role, you will provide comprehensive operational, administrative, and customer support, helping ensure the smooth delivery of service and repair operations across B. Braun’s product range.

Working closely with Field Service Engineers, Workshop teams, and wider internal stakeholders, you will help plan, schedule, and coordinate activity across multiple IT systems, ensuring an exceptional customer experience while supporting compliance with KPIs, SLAs, and regulatory standards.

Working hours: 37.5 hours per week, on-site, Monday – Friday, 8:30pm-4:30pm

Location: Thorncliffe Park Estate, Newton Chambers Rd, Chapeltown, Sheffield S35 2PH

 

Your main responsibilities:

  • Act as the primary point of contact for customer enquiries, including quotations, orders, products, and services.
  • Record and escalate customer feedback and complaints, ensuring quality issues are managed promptly.
  • Support route planning and capacity management to maximise engineer efficiency.
  • Collaborate with technical and engineering teams to build product knowledge and support operations.
  • Participate in team meetings, share best practice, and contribute to a culture of collaboration and high performance.
  • Liaise with third-party repairers and engineers to ensure turnaround targets are met.

 

What you need to succeed:

 

  • Experience in operational support within a technical or service environment.
  • Strong customer-facing experience in a high‑pressure environment.
  • Ability to learn and retain technical product knowledge across a wide portfolio.
  • Ability to troubleshoot issues and support workshop and field service teams.
  • Assured dealing with stakeholders at all levels, including testing situations.

 

What you get in return:

  • 27 days annual leave
  • Discretionary annual bonus scheme
  • 7% employer pension contribution
  • 3x Salary life assurance
  • Group income protection scheme
  • Enhanced sick pay and family friendly payments
  • Health and wellbeing programme
  • Employee assistance programme
  • And much more…

 

Apply now! We look forward to receiving your application! #WeAreTeamBB

 

At B. Braun, we believe that diversity drives innovation and excellence. We are committed to fostering an inclusive environment where everyone - regardless of background, identity, or ability - feels valued, respected and empowered.

 

Our recruitment practices reflect this commitment, ensuring equal opportunities for all. Our Recruitment Advisors are happy to support you with any questions or specific needs, you can find their contact details below. You can also request reasonable adjustments through our online form.

B. Braun Medical Ltd. | Sarona Perera | recruiting.bbmuk@bbraun.com 
Apply now