Acreditamos em um futuro sustentável com um olhar sensível às mudanças globais, e às necessidades individuais da vida que são o nosso maior propósito. Acreditamos na Inovação, e que juntos continuaremos vivendo intensamente nossa missão de Salvar e Proteger vidas ao redor do mundo. Estamos atuando na construção de uma empresa mais diversa e inclusiva. Nosso objetivo é oferecer um ambiente de respeito, contribuindo com a diminuição das diferenças e desenvolvendo atividades e ações relacionadas à diversidade, equidade e inclusão.
Nosso compromisso é fomentar processos seletivos justos, transparentes e inclusivos, independente do gênero, raça, etnia, religião, idade, orientação sexual ou deficiência dos candidatos que se aplicam às nossas posições.
E se você, assim como nós, é movido por salvar vidas e tornar o sucesso do cliente uma crescente constante, venha fazer parte do nosso time!
Key Responsibilities
- Lead the Commercial Excellence team, ensuring execution of operational mechanisms with Sales, including customer portfolio management, client segmentation, target deployment, and regular performance and profitability reviews.
- Oversee the Sales Operations and Equipment Management team, responsible for public sales, customer registration and billing, equipment availability, and contract management.
- Lead the Customer Relationship, CX, and Customer Committee teams, promoting a customer-first culture.
- Develop and implement the Commercial Operations and Excellence strategy aligned with business objectives.
- Design scalable, standardized, and governance-driven commercial processes, policies, and tools.
- Manage CRM and automation systems governance, ensuring data integrity and reliable insights for decision-making.
- Generate commercial intelligence through KPIs and dashboards, identifying opportunities for efficiency, conversion, and revenue growth.
- Ensure integration between Marketing, Sales, and After-Sales to strengthen the customer journey and commercial outcomes.
- Support strategic commercial planning, including goal setting, territory definition, and commission policies.
- Lead digital transformation projects within commercial operations, aligned with business evolution.
- Ensure service quality, SLA compliance, and effective resolution of customer demands to enhance experience and loyalty.
- Ensure compliance with legal and internal requirements, agility in responding to public bids, and maximization of public sales opportunities.
- Guarantee that contracts with clients, distributors, and partners are formalized, updated, and aligned with commercial guidelines, margins, and regulatory compliance.
- Ensure accurate control, movement, traceability, and optimization of assets under the area’s responsibility.
- Lead and develop high-performance teams across commercial operations and excellence fronts.
Requirements
- Bachelor’s degree in Business Administration, Engineering, Economics, or related fields.
- Solid experience in leadership roles within Sales Operations, Sales Enablement, or Commercial Excellence.
- Experience with pricing and sales channels.
- Proficiency in CRM tools (Salesforce, Dynamics), BI platforms (Power BI, Tableau), and SAP.
- Strong analytical skills and strategic mindset, data- and results-driven.
- Experience managing cross-functional teams and projects in complex environments.
- Excellent communication and stakeholder management skills.
- Fluent in English.
Preferred Qualifications
- Postgraduate degree or MBA.
- Experience in fast-growing companies (scale-ups, tech, industry, or services).
- Knowledge of agile methodologies, OKRs, and commercial performance frameworks.
B. Braun Labs Inc. | Paulo Cruz |