Job Description

Anda merupakan bahagian penting daripada masa hadapan kami. Semoga, kami juga sebahagian daripada masa hadapan anda! Di B. Braun, kami melindungi dan menambah baik kesihatan individu di seluruh dunia. Anda menyokong visi ini, membawa kepakaran dan berkongsi innovasi, kecekapan dan kemampanan sebagai nilai. Itulah sebabnya kami ingin terus mengembangkan syarikat kami dengan anda. Juga demi masa hadapan anda, kami membuat sumbangan bersama kepada penjagaan kesihatan di seluruh dunia, dengan kejujuran, ketelusan dan penghargaan. Itulah Perkongsian Kepakaran
Regional Technical Service Manager
Company:  B. BRAUN MEDICAL IND. S/B
Job Posting Location:  Bayan Lepas, Penang, Malaysia, Bangkok, Bangkok, Thailand, Beijing, Beijing, China, Hanoi City, Hà Nội, thủ đô, Vietnam, Ho Chi Minh, Hồ Chí Minh, thành phố [Sài Gòn], Vietnam, Jakarta, Jakarta Raya, Indonesia, Manila, National Capital Region, Philippines, Shanghai, Shanghai, China, Singapore, Central Singapore, Singapore
Functional Area:  Sales
Working Model:  Hybrid
Requisition ID:  8909

Are you a Regional Technical Service Manager passionate about lead technical service team across APAC? If so, this opportunity could be for you! Join us at B. Braun, a leader in the medical devices industry, where your skills and experience will be recognized and celebrated. Take the next step in your career with us and help shape the future of healthcare!

 

As a Regional Technical Service Manager at B. Braun, you will play a vital role to lead technical service operations across APAC. This role combines technical expertise with strategic leadership, ensuring service excellence, compliance, and customer satisfaction for Avitum equipment 

 

Your key responsibilities: 

  • Provide technical leadership and act as senior escalation point for service issues.

  • Define and execute regional service strategies, set KPIs, and drive operational consistency.

  • Ensure compliance with APAC medical device regulations and international standards (ISO 13485, MDR, MDSAP).

  • Lead and develop technical teams across multiple countries through training, coaching, and mentoring.

  • Partner with sales and commercial teams to support product launches, service readiness, and customer escalations.

  • Manage stakeholder relationships across diverse APAC markets with strong cross‑cultural communication.

  • Oversee audits, documentation, and continuous improvement initiatives.

  • Travel across APAC as required to support regional operations.

 

What you will bring to the team: 

  • Bachelor’s degree in any field (Biomedical, Electrical, Mechanical, IT, or Mechatronics Engineering will be advantage)
  • Over 10 years in a technical service role (preferably regional or multi-country) 
  • Experienced in the installation, repair, and maintenance of medical equipment
  • Knowledge of quality standards and compliance 
  • Good command of the English language 
  • Hands-on experience with HD equipment (e.g., HD, CRRT, water treatment systems)
  • Experience with Digital Solutions related to dialysis systems or implementation
  • Knowledge of Service Management Tools (e.g., ServiceMax)
  • Familiar with ISO 13485, MDR, MDSAP, or equivalent standards

 
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