Job Description

You’re an important part of our future. Hopefully, we're also a part of your future! At B. Braun, we protect and improve the health of people worldwide. You support this vision, bringing expertise and sharing innovation, efficiency and sustainability as values. That’s why we would like to keep developing our company with you. Keeping your future in mind, we’re making a joint contribution to health care worldwide, with trust, transparency and appreciation. That's Sharing Expertise.
Global IT Incident Manager
Company:  B. Braun Business Services
Job Posting Location:  PL-Nowy Tomyśl, PL-Poznan
Functional Area:  Information Technology
Working Model:  Hybrid
Requisition ID:  2762

Within the B. Braun IT, the “Global IT Support Team” is looking for a new team member for the position of “Global IT Incident Manager”. 

 

Duties and responsibilities:

  • Cooperation with the regional or local Incident Managers to plan and coordinate all process activities 

  • Discussing optimization potential with global function teams and regional or local Incident Managers 

  • Continuous review of the efficiency and effectiveness of the Incident Management process 

  • Identification of optimization potential for improvement of customer satisfaction and service quality 

  • Identification of process improvements 

  • Reporting of necessary process changes to the process owner 

  • Monitoring and reporting of process performance 

  • Ticket analyses and tracking all over the support chain 

  • Support with clearing tickets and requests 

 

Professional and personal competencies:

  • Educational degree/certificate in an information technology related field  

  • Practical experience in Service Management, in particular Incident Management 

  • Experience in using common ITSM tools (ideally ServiceNow), ITIL certification desirable 

  • Ability to analyze hardware and/or software problems 

  • Knowledge of computer systems, hardware, software, and peripheral equipment 

  • Excellent communication and de-escalation skills on customer and management level 

  • Very good verbal and written language skills in English (C1 – Advanced) 

 

What we offer:

Become part of a global team that actively promotes constructive exchanges between colleagues, customers, and other IT areas. Work with us to improve the global support chain. We can offer you interesting and diverse tasks and excellent opportunities for personal development. 

 

Benefits:

  • Active participation in challenging developmental projects

  • Open communication at all levels of the hierarchy

  • Personal and professional development

  • Stable work in a friendly team

  • Flexible working hours

  • Free foreign language courses

  • Training and integration events

  • Private medical care, life insurance, sport card.

 

The controller of the personal data contained in your CV and provided when you create an account in our application is B. Braun Business Services Poland Sp. z o.o. in Nowy Tomysl, 14 Tysiąclecia St. We process this data on the basis of Article 22 of the Labour Code, and if you provide us with more data than required by the Labour Code, we process it on the basis of your consent. The purpose of this processing is to consider your application in the recruitment process.

To find out more, such as how long we will keep your personal data, you can read the full information clause here: Klauzula Informacyjna dla Kandydatów - Kariera w Naszej Firmie - B. Braun

You can contact our Data Protection Officer at any time regarding your personal data: iod_bbbspl@bbraun.com.
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