Opis posady

Jesteś ważną częścią naszej przyszłości. Mamy nadzieję, że my również jesteśmy częścią Twojej przyszłości! W firmie B. Braun chronimy i poprawiamy zdrowie ludzi na całym świecie. Wspierasz tę wizję, wnosząc wiedzę specjalistyczną i dzieląc się innowacjami, wydajnością i zrównoważonym rozwojem jako wartościami. Dlatego chcielibyśmy rozwijać naszą firmę razem z Państwem. Mając na uwadze Pani/Pana przyszłość, wnosimy wspólny wkład w opiekę zdrowotną na całym świecie, opierając się na zaufaniu, przejrzystości i uznaniu. To jest dzielenie się wiedzą.
Enterprise Voice Administrator
Firma:  B. Braun Business Services
Lokalizacja oferty pracy:  PL-Nowy Tomyśl, PL-Poznan
Obszar funkcjonalny:  IT
Model pracy:  Hybrydowy
ID wakatu:  2747

Duties and responsibilities:

  • Serve as MS Teams Voice administrator and 2nd level supporter in a growing environment
  • Serve as Cisco Voice administrator (CUCM, CUC) (optional requirement)
  • Serve as Alcatel Voice administrator (Alcatel OXE) (optional requirement)
  • Serve as AudioCodes administrator (SBC on-premises and on Azure)
  • Planning and execution of daily administrative tasks including performance monitoring, tuning, troubleshooting, root cause analysis, provisioning of recommended solutions, proactive error prevention, identifying voice and video requirements, installing upgrades.
  • Contribute to Technology Operations Team (Infrastructure, Security and Help Desk).
  • Ensuring stability and optimal performance on all systems including Incident handling
  • Engage with vendors and support partners where needed for more complex incidents
  • Perform Infrastructure and aligned Service Optimization for Enterprise Voice
  • Planning and execution of maintenance and lifecycle activities
  • Coordination and control of external support/service providers
  • Creation and maintenance of documentation
  • Support problem management process

 

Professional competencies:

  • Experience as an MS Teams Voice Admin
  • Power Shell Scripting skills
  • AudioCodes Basic configuration training, Troubleshooting,
  • OVOC, ARM knowledge would be a plus, willingness to learn in that area
  • Genesys contact center administration knowledge,or willingness to learn in that area
  • Alcatel telephony platform as a plus
  • Cisco CUCM, CUC as a plus
  • Must be familiar with LAN/WAN/VOIP/SD-WAN concepts, functionality, and practices.
  • MS Windows OS, MS Office environment, Active Directory
  • General telephony services, network, routing, SIP knowledge
  • English (at least B2 level)

 

Personal competencies:

  • Technical enthusiasm and a “willing to learn”- attitude are welcome
  • Self-depending work in a multiple task environment in an international team

 

What we offer:

Become part of a corporate culture that actively promotes constructive exchanges between colleagues, customers and partners. Work with us to improve people's lives in the long term. We can offer you interesting, varied tasks and excellent opportunities for advancement, as well as an attractive salary with extensive benefits, all within a dynamic family-owned company.

 

Benefits:

  • Active participation in challenging developmental projects
  • Open communication at all levels of the hierarchy
  • Personal and professional development
  • Stable work in a friendly team
  • Flexible working hours
  • Free foreign language courses
  • Training and integration events
  • Private medical care, life insurance, sport card.

 

The controller of the personal data contained in your CV and provided when you create an account in our application is B. Braun Business Services Poland Sp. z o.o. in Nowy Tomysl, 14 Tysiąclecia St. We process this data on the basis of Article 22 of the Labour Code, and if you provide us with more data than required by the Labour Code, we process it on the basis of your consent. The purpose of this processing is to consider your application in the recruitment process.

To find out more, such as how long we will keep your personal data, you can read the full information clause here: Klauzula Informacyjna dla Kandydatów - Kariera w Naszej Firmie - B. Braun

You can contact our Data Protection Officer at any time regarding your personal data: iod_bbbspl@bbraun.com.
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