Are you passionate about maintaining and servicing medical equipment that supports patient care? If so, this opportunity could be for you! Join B. Braun Indonesia, a global leader in medical technology, where your technical expertise and dedication to service excellence will be valued and recognized. Take the next step in your career and help shape the future of healthcare with us.
As an Officer Technical Services based in Bali, you will play a key role in delivering high-quality after-sales technical support for B. Braun's portfolio of Surgical Systems, Infusion Pumps, and Hemodialysis products. You will be responsible for ensuring equipment reliability, minimizing downtime, and maintaining high levels of customer satisfaction through timely installation, preventive maintenance, troubleshooting, and repair services. Working closely with healthcare professionals, hospitals, and internal stakeholders, you will contribute to the safe and effective operation of our medical devices while supporting B. Braun's commitment to quality, compliance, and customer excellence.
Your key responsibilities:
- Implement and maintain high standards of after-sales service.
- Follow established operating procedures to ensure consistent quality.
- Address customer inquiries, troubleshoot technical issues.
- Understand their needs, address concerns, and provide personalized support.
- Act as a bridge between technical aspects and customer satisfaction.
What you will bring to the team:
- Min. Diploma 3 Biomedical Engineer (D3 ATEM) or majoring in Electronic or Technical.
- Ideally 1 - 2 years experience in technical services, preferably in the healthcare or medical equipment industry.
- Ability to understand about technical product that related with principle of technology, diagram flow, block diagram and the operating of product/machine to equip Technician for perform service activities such as installation, maintenance and solving problem.
- Ability to provide better and standard service based on customer experience's journey that interacted with our technical service team.
- Starting from received inquiry or complain until closing the case.
What sets B. Braun apart?
B. Braun in Indonesia began in the 1980s through a local distributor, bringing with it over 30 years of experience in the Indonesian market. Committed to staying at the forefront, B. Braun Indonesia established a new pharmaceutical factory in 2017. This expansion led to the formation of two legal entities: PT B. Braun Medical Indonesia and PT B. Braun Pharmaceutical Indonesia. Today, we're proud to still be sharing the knowledge and expertise with the community to protect and improve the health of people in Indonesia and around the world.
What can we offer you?
- Hybrid work system
- Annual Bonus
- Company devices provided.
- Education support & personal development
- Medical Insurance
- Annual Leave
- Regular team building and employee social gatherings.
What’s next?
Upon receiving your application, our dedicated Talent Acquisition team will meticulously review your application. If you stand out, you’ll be invited to engage in dynamic interviews, ranging from phone calls to video chats and in-person meetings. Throughout this process, we will keep you informed and inspired with regular updates and feedback. Finally, if you shine through and decide to join us, we will lead you into our seamless onboarding experience. Join us and be part of something extraordinary!
We appreciate different perspectives, thoughts, experiences and backgrounds. By strengthening an appreciative, inclusive, respectful and equal working environment, we create a culture in which all our employees feel free to be who they are.
To find out more about our commitment to diversity click here
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