Permanent | Fully Remote
- Location: Open to NSW/VIC/QLD/SA/WA based candidates
- Purpose‑driven work that makes a meaningful difference to patient lives.
- A supportive team environment where collaboration and learning are encouraged.
- Opportunities to build your healthcare knowledge and grow your career.
Your Opportunity
Are you passionate about improving patient experiences and helping individuals access the products and support they need? We're looking for a Patient Engagement Consultant to join our Avitum team and play a key role in strengthening patient confidence, loyalty, and long-term engagement across our Continence and Ostomy Care portfolio.
Reporting to the National Sales Manager, in this key role, you’ll be the dedicated point of contact for patients seeking information, samples, and product support—ensuring they feel heard, informed, and empowered every step of the way. You’ll also collaborate closely with clinicians, distribution partners, and internal teams to deliver a seamless, high‑quality service experience.
Your Responsibilities
In this role you will-
- Serve as the primary contact for patient enquiries, sample requests, technical information, and product guidance.
- Follow up on sample deliveries, assess patient experience, and provide education or next steps.
- Build strong relationships with patients, clinicians, and key decision‑makers while supporting objections, transitions, and troubleshooting.
- Coordinate with sales, marketing, education, and technical teams to ensure smooth and positive customer outcomes.
- Maintain regular communication with program partners and distribution networks, providing insights into patient needs and market trends.
- Manage inbound/outbound calls and maintain accurate documentation within the Patient Engagement Program system.
About You
To be successful in this role, your background will include:
- Previous experience in medical devices, healthcare customer support, or patient engagement.
- Strong relationship‑building and communication skills.
- High attention to detail and the ability to manage time and priorities in a fast‑paced environment.
- A positive, energetic approach with a commitment to continuous learning.
- A collaborative mindset and passion for delivering exceptional customer experiences.
Additional requirement :
To be eligible to apply, you must have full working rights in Australia/NZ, a valid Driver’s Licence, the ability to travel nationally and internationally as required and be fully vaccinated against COVID-19.
Benefits
In return, you’ll have access to and benefit from-
- Flexible working conditions.
- Paid parental leave for both parents and community/volunteering leave.
- 17.5% annual leave loading.
- Tailored career development opportunities.
- Self-Care Day.
- Exclusive fitness and wellbeing programs.
- Novated Leasing
- Study Assistance Opportunities
- Financial Planning Support
- Recognition Programs
About Us
Operating since 1985, the B. Braun Australia Group is dedicated to advancing healthcare across Australia, New Zealand, and the Pacific Islands. Guided by our global mission to drive healthcare advancements through sharing expertise and the power of technology, we deliver innovative medical care solutions that make a meaningful difference in people’s lives.
With a team of approximately 300 skilled professionals and a growing portfolio of solutions, we contribute to health improvements in areas such as Infusion Therapy, Infection Control, Wound Management, Renal Services, Orthopaedics, and more.
Based in Norwest, Sydney, we are proud to be part of the B. Braun family—a global leader in medical technology with over 180 years of history and a presence in more than 60 countries. Together, we are transforming healthcare and empowering better health outcomes worldwide.
How to Apply
B. Braun Australia Group, a proud equal opportunity employer, is committed to fostering an inclusive, diverse, and vibrant workplace. We welcome applications from individuals of all backgrounds, including but not limited to, Aboriginal and Torres Strait Islander people, people with disabilities, and those from culturally diverse backgrounds. Together, we aim to reflect and support the diverse customers and partners we serve.
To apply for this opportunity, please submit your resume along with a brief cover letter detailing your qualifications and interest in the role.
Upon receiving your application, our dedicated Talent Acquisition team will meticulously review your application. If you are shortlisted, you’ll be invited to engage in dynamic interviews, which may include phone calls, video chats, or in-person meetings. Throughout this process, we will keep you informed and engaged with regular updates and feedback.
Finally, if you are successful and decide to join us, we will lead you into our seamless onboarding experience.
Please note that relevant screening checks will be conducted as part of the recruitment process. These may include a National Criminal History check and Reference Checks.
Join us and be part of something extraordinary! For further information, please contact Manisha Khare at manisha.khare_ext@bbraun.com
B. BRAUN AUSTRALIA PTY. L | Manisha Khare |