Key Responsibilities

• Troubleshooting and identifying solutions to resolve system issues, spares ordering and replacing.
• Complaint Management : Attending to Service complaints, Taking ownership of customer issues reported and seeing problems through to resolution
• Pre Sales Support and Installation of Medical Equipments.
• Service Revenue : Achieve Service targets through sale of Contracts, Consumables and Spares
• Accountable for AR collection, Reduce TAT for Service, doing Preventive maintenance on time and keep records for the same
• Care & Maintenance to be carried out as per schedule.
• Follow SOP for Opening, attending calls and closing them on time
• Proper escalation of unresolved issues to the appropriate internal teams

Key Competencies

• Show Trust, Value Diversity, Be Accountable to performance delivery.
• Initiative and execution towards active learning in order to be competitive and effective.
• Ability to plan logically and conduct numerical analysis.
• Innovativeness and ability to drive ideas and change and include different perspectives.
• Positive influencing skills and ability to act with customer focus in order to achieve in clinic leadership.
• Excellent written, communication & listening skills and empathy.
• Stake holder management
• Demonstrate performance and result orientation and utmost integrity , equity.

Educational Qualification and Experience

Education :

Graduate or Diploma Holder in Biomedical/Electronics/Electrical/Instrumentation/Industrial Electronics.

Any other Graduates apart from the above with relevant technical experience can apply.

Experience:

1-3+ Years of Customer Service in Medical Device/Equipment is most preferred.