Key Responsibilities:

• Define Job Responsibilities, Yearly / Quarterly / Monthly Targets, TAT, Quality Standards and Deadlines for the service team and manage them through direct reports (Team Leaders). Managing administrative duties like T&E, Leave, Recruitment, Appraisal etc.
• Identify immediate and future leaders and prepare and motivate them to take new , higher responsibilities.
• Implement Preventive maintenance Calendar for every territory and implement and monitor its quality of implementation through Team Leaders
• Manage Service revenue and Consolidated Margin by managing cost of operations. Manage after business of consumables through the team. Create realistic targets for the team for AMC / CAMC and achieve them. Achieve optimized GP in each territory. Take Corrective actions by monthly analysis of business in every territory. Ensure timely collection of payments.
• Appoint, manage and develop service dealers for spare parts management / franchise depending on the territory need. Ensure optimized inventory at every dealer by monitoring their secondary sales.
• To develop service parameters ( Uptime / TAT / Open to close calls ratio/Average Repair Time/First Fixation Rate) for every region and territory with help of Technical Leads and monitor and manage the parameters in every sub territory.
• Identify accounts to develop in every territory, determine annual operations plan for every account, and implement with help of Team Leaders. The annual operations plan includes - Targets for AMC / CMC + up sell of additional features (primary sales) +PMS Kits and  Consumables (secondary sales) Develop KOL's in these accounts, Ensure repeat equipment business , and ensure reference / WOM sales leads.

• To analyze customer satisfaction survey results published by service operations and take corrective actions in every territory. Monitor long time open calls on daily basis and ensure issues / roadblocks are closed by pro active coordination with sales / service / operations team. Create target for customer satisfaction survey and achieve the same.
• Participate in customer training events as an expert and implement " optimized workflow and custom  programmed machines" strategy for best utilization of machines and increase customer acceptance of machines

What will you bring to the team?

•  Strategic Thinking with business acumen
• Self Motivated
• High Order of leadership skills
• Excellent written and Communication skills
• Advanced Computer proficiency in Windows, MS Office
• Team worker possessing Team Spirit
• Good Listening Skills
• BE engineering with additional professional qualification MBA or equivalent
• Candidate should possess minimum 10 years of total professional experience in which minimum 4 years should  be from sales preferably a year in managerial position, or as applications specialist.