Global Technical Service at B. Braun plays a central role in today’s MedTech and medical device environment. An excellent, digitally enabled service function significantly shapes the customer experience – and can become a true growth driver both for the company and the service business itself.
We are currently in a decisive transformation phase: We are building a globally scalable, modern, and future-oriented service organization—an operating model that will make us stronger, faster, and more connected worldwide. We rely on data transparency, agile methods, and high-performing global teams committed to delivering impact together.
As Vice President (f/m/d) Global Technical Service, you will take on a key role in reshaping the global service business: You will have global responsibility for the service business across all active medical devices and related solutions across all divisions, transforming service from a reactive support function into a strategic, data-driven, and profitable business unit.
Key Responsibilities:
- Develop and implement the global service strategy in close alignment with corporate and regional growth objectives
- Full responsibility for the global service P&L, including pricing strategies, margin management, and long-term profitability
- Build and scale recurring revenue models (service contracts, subscriptions, outcome-based services)
- Lead and further develop the global service organization across regions and countries within a complex matrix structure
- Standardize global processes while considering regional market requirements
- Strategic responsibility for the digital transformation of the service business
- Leverage AI, analytics, and automation to enhance asset availability, productivity, and customer experience
- Act as senior executive contact for key customers and strategic accounts
- Foster close cross-functional collaboration with Sales, R&D, Quality, Regulatory, Supply Chain, IT, and Executive Management
- Actively support product lifecycle management and continuous improvement initiatives in collaboration with divisions, Centers of Excellence (CoEs), and central functions (e.g., Quality Management, IT, Executive Committee)
- Ensure full compliance with regulatory, quality, and safety requirements (e.g., MDR, FDA, ISO)
Professional Qualifications:
- University degree in business, engineering, management, or a comparable field
- Extensive experience in global services, service solutions, or lifecycle solutions
- Leadership experience in large, global service organizations (cross-country, multicultural)
- Experience in leading or co-leading large-scale transformation programs
- Proven P&L responsibility for a significant service business
- Strong affinity for digitalization and a track record in developing digital services, IoT, connected devices, or platform-based models
- Fluent in English and German
Personal Competencies:
- Strong strategic and analytical skills
- Excellent execution and design capabilities combined with strong project management experience
- Ability to drive cultural transformation to establish service as a strategic business unit
- Global mindset with strong intercultural competence
- Influential communication skills when interacting with board members, customers, and teams
Benefits:
- Corporate networks
- Company pension scheme
- Mobility offerings, e.g., B. Braun job ticket or job bike
- Work-life balance support (e.g., holiday childcare programs)
- Flexible working hours including flexitime and remote work
- Employee discounts