Job Description

You’re an important part of our future. Hopefully, we're also a part of your future! At B. Braun, we protect and improve the health of people worldwide. You support this vision, bringing expertise and sharing innovation, efficiency and sustainability as values. That’s why we would like to keep developing our company with you. Keeping your future in mind, we’re making a joint contribution to health care worldwide, with trust, transparency and appreciation. That's Sharing Expertise.
MD Complaint Specialist HC 1 year
Company:  B. Braun Shared Services Romania
Job Posting Location:  Sânandrei, Timis, Romania
Functional Area:  Quality
Working Model:  Hybrid
Requisition ID:  7760

Job objective:

  • Complaint Management related data analysis;
  • Identification of AI opportunities (low-code, no-code) to increase efficiency and quality of the execution of the Complaint Management process;
  • Case Coordination of Customer complaints;
  • Regular exchange with headquarters;
  • Monitoring, follow-up of Complaint Process Performance of B.Braun country organizations and Investigation Sites.

 

Tasks and Responsibilities:

  • Analysis of process performance data;
  • Follow up with process participants to ensure high level of process performance;
  • Identification of low-code / no-code AI opportunities to improve process performance;
  • Development and implementation of low-code / no-code AI opportunities to improve process performance;
  • Case Coordination of customer complaints according to process;
  • IMDRF coding of customer complaints according to process;
  • Support Vigilance and PMS with data analysis and development and implementation of AI opportunities.
  • Assure lessons-learned procedures;
  • Safeguarding/Adherence of Compliance Regulation “Code of Conduct“.

 

Professional competencies / Ideal candidate:

  • Experience in data analysis, process improvement, or quality management, ideally within a regulated industry (medical devices, pharma, healthcare, or similar). Previous internship, project, or 1 year of relevant work experience is an advantage;
  • Bachelor’s degree in a scientific, technical, or medical field (e.g., Biomedical Engineering, Life Sciences, IT, Quality Management, or similar);
  • Advanced proficiency in Microsoft Excel (pivot tables, formulas, data visualization);
  • Experience working with databases (SQL, Access, or similar) and/or low-code/no-code platforms (e.g., Power Apps, Power Automate, UiPath);
  • Demonstrated interest or experience in identifying and implementing automation or AI-driven process improvements (even at a basic level);
  • Practical experience with Microsoft Power Platform (Power BI, Power Apps, Power Automate);
  • Exposure to scripting or automation tools (Python, RPA, etc.) is a plus but not mandatory.
  • Customer-focused, results-driven, and proactive learner with strong communication, collaboration, and adaptability.
  • Works independently and inclusively, with a structured and goal-oriented mindset.
  • English - advanced level (written and spoken)
  • German - intermediate level (is an advantage)
  • Willing to travel internationally.

 

Benefits:

  • Fixed-term contract for one (1) year;
  • Annual performance bonus;
  • Work from home most of the time (80%) – Office work takes place in Sânandrei, Timis County;
  • Meal tickets;
  • Health subscription (free or discounted medical services);
  • 7 Card subscription;
  • A premium for family events, according to the Collective Labor Agreement;
  • Partial settlement costs for the purchase of eyeglasses;
  • Free coffee and dynamic work atmosphere.

 

B. Braun Shared Services Romania | Adriana Nai | 
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