Why this role matters:
Join us as a Service Desk Analyst and play a key role in keeping our organization connected, supported, and productive.
In this role, you will act as the trusted first point of contact for colleagues who need technical assistance, resolving incidents and service requests efficiently and professionally. Our support services are designed to deliver a positive user experience through clear communication, reliable follow-up, and accurate documentation. You will become an essential part of our Service Desk team and contribute directly to high-quality daily operations and continuous service improvement across our organization.
How you will make an impact:
- Respond to incoming calls and web submissions from end users requiring technical assistance.
- Troubleshoot, analyze, resolve, track, escalate, and accurately document issues involving software, hardware, and client-specific applications.
- Fulfill Service Requests in accordance with defined processes and procedures.
- Record incidents, requests, troubleshooting steps, and solutions accurately in the call tracking system.
- Provide friendly, courteous, and professional communication throughout the support process.
- Collaborate with colleagues across the organization to share knowledge, experience, and best practices.
- Identify optimization opportunities that improve customer satisfaction and Service Desk quality.
What sets you up for success:
- An educational degree or certificate in an information technology-related field is an advantage.
- Ability to analyze and troubleshoot hardware and software problems, supported by good knowledge of computer systems, peripherals, and basic networking.
- Good verbal and written communication skills in English at B2 level or above.
- Very good verbal and written communication skills in German at C1 level.
- Strong problem-solving, analytical, customer-service, and collaboration skills.
- Willingness to keep up with changing and emerging technologies and to develop through ongoing training.
- Flexibility to work in shifts and, when required, on weekends.
What you will enjoy along the way:
- Additional social funds for summer holidays and Christmas
- Co-funding of a Multisport card and private medical care
- Opportunity to join group life insurance
- Fundings for trainings and conferences
- Co-funding of professional development
- Free language lessons and access to an e-learning platform
- Team-building and sports events
Salary ranges: 6.025 - 8.025 PLN gross monthly
At B. Braun, together means better. We believe that diversity makes us stronger. That is why we are committed to creating an inclusive workplace where everyone feels respected, valued, and empowered to make a meaningful impact. We welcome applications from people of all identities, backgrounds, and perspectives. Join us. Apply now!
The controller of the personal data contained in your CV and provided when you create an account in our application is B. Braun Business Services Poland Sp. z o.o. in Nowy Tomysl, 14 Tysiąclecia St. We process this data on the basis of Article 22 of the Labour Code, and if you provide us with more data than required by the Labour Code, we process it on the basis of your consent. The purpose of this processing is to consider your application in the recruitment process.To find out more, such as how long we will keep your personal data, you can read the full information clause here: Klauzula Informacyjna dla Kandydatów - Kariera w Naszej Firmie - B. BraunYou can contact our Data Protection Officer at any time regarding your personal data: iod_bbbspl@bbraun.com.
We are committed to equal pay and transparency in line with applicable EU and local requirements. Compensation decisions are based on objective, gender-neutral criteria such as role requirements, experience, qualifications and level of responsibility. We do not rely on prior salary information when determining compensation.