🌟 About the Role
B. Braun Vietnam is seeking an experienced and dynamic Customer Partner Supervisor/Manager to lead the sales activities for our portfolio of medical equipment and devices, with a focus on endoscopy and surgical technologies. In this role, you will be responsible for planning and executing commercial strategies, driving business growth within the ETC (hospital) channel, managing tender activities, and developing a high-performing team of (Senior) Customer Partner Representatives.
This is a key leadership position requiring strong commercial capabilities, customer engagement excellence, and the ability to navigate a complex and highly regulated healthcare environment.
🔑 Key Responsibilities
1. Sales Planning & Performance Management
- Lead sales administration for assigned regions and customers; analyze performance, streamline processes, and advise senior management to optimize business outcomes.
- Develop annual sales plans, tactical market strategies, and brand awareness activities to achieve targets.
- Work with Supply Chain to ensure accurate stock forecasting and timely delivery aligned with tender timelines.
- Support annual marketing planning with data-driven insights on sales forecasts, market trends, competitive activity, and promotional costs.
2. Customer Engagement & Business Development
- Manage customer orders and ensure on-time product delivery.
- Build strong relationships with key decision makers to ensure service excellence and customer satisfaction.
- Respond promptly to customer complaints and work with cross-functional teams (Marketing, PV, Technical Service) to provide effective solutions.
- Identify new business opportunities by analyzing sales statistics, investment plans, customer behaviors, and market dynamics.
- Oversee tender activities within assigned territories, with the goal of maximizing successful tender quotas.
3. Tender & Territory Management
- Oversee all tender processes; coordinate with internal teams and distributors to build competitive product specifications.
- Stay updated on tender regulations, procedures, and best practices.
- Build transparent, strategic, and long-term partnerships with distributors and dealers.
- Maintain deep understanding of customer insights and market movements to support strategic planning.
4. People Leadership
- Recruit, lead, and manage a team of (Sr.) Customer Partner Representatives to achieve shared objectives.
- Provide ongoing coaching and training to ensure strong product knowledge, technical competency, and high-quality customer interactions.
- Set individual targets, monitor performance, conduct field coaching, and oversee KPIs and appraisal processes.
- Foster a culture of continuous learning and professional development across the team.
5. Reporting, Compliance & Other Responsibilities
- Ensure all sales activities comply with legal, ethical, and internal quality standards.
- Maintain updated product knowledge and ensure team compliance with documentation processes.
- Perform additional tasks assigned by management.
🎓 Qualifications
Education
- Required: Bachelor’s degree in Life Sciences, Medical, Biomedical, Pharmacy, or related fields.
- Preferred: Master’s degree in Business Administration or Marketing.
Experience
- At least 5 years of sales experience, including minimum 1.5 years in a team management role.
- Experience in tender management.
- Prefer candidates with experience in medical devices/equipment and distributor/dealer management.
Skills
- Strong commercial and business acumen.
- Excellent analytical, interpersonal, and communication skills.
- Ability to build strong relationships with senior-level healthcare professionals.
- Proven capability in leading, motivating, coaching, and developing sales teams.
- Highly driven, results-oriented, and able to succeed in a competitive market.
- Good command of English (written and verbal).
💼 Why Join B. Braun?
At B. Braun, you will be part of one of the world’s leading medical technology companies—recognized as a Best Company to Work For in Asia. We foster a culture of trust, teamwork, and continuous learning, empowering you to make a real impact in healthcare.
You will work alongside talented colleagues, access international learning opportunities, and contribute to improving the health of people worldwide through innovative medical technologies.