Are you passionate about technology and healthcare? Do you enjoy solving technical challenges and working directly with customers?
B. Braun Vietnam is looking for a Technical Services Engineer to join our Commercial Excellence (COMEX) team in Hanoi. In this role, you will be responsible for the installation, maintenance, troubleshooting, and repair of medical equipment at hospitals and healthcare facilities, ensuring the highest standards of service quality and patient safety.
As a key member of our technical service team, you will work closely with healthcare professionals, customers, and internal stakeholders to deliver excellent after-sales support, perform preventive maintenance, provide technical guidance, and contribute to customer satisfaction across Northern Vietnam.
Job Purpose
The position holder is responsible for supporting the installation, maintenance, troubleshooting, and repair of medical equipment at customer sites while ensuring compliance with company procedures, quality standards, and safety requirements.
The incumbent have to maintain technical service records, updating relevant systems, and generating service reports to ensure data accuracy and process compliance.
The role collaborates closely with internal stakeholders and customers to support after-sales service activities and develop technical competencies in accordance with company standards.
Key Responsibilities
1. Onsite Installation & Service Delivery:
- Perform preparation, and installation activities in equipment installation, commissioning, and testing at customer sites.
- Learn and carry out basic functional checks prior to equipment handover.
- Providing basic technical service operational guidance to customers when assigned.
- Completing service and installation documentation accurately and one time (installation checklist and reports).
- Ensure compliance with safety standards and proper operational procedures during all service activities.
2. Equipment Maintenance, Troubleshooting & Customer Support
- Troubleshooting and repairing of equipment issue under the guidance of the lead Service Engineer.
- Handling of customer complaints by gathering information and reporting to driect reported.
- Perform preventive maintenance (PM) activities according to work instructions and checklists.
- Prepare service tools, test equipment, and materials before and after service activities.
- Record basic service data including fault description, parts used, and equipment status.
3. Sales Support & Administrative Reporting
- Support the preparation of equipment and accessories for customer demonstrations, testing, or evaluations.
- Provide basic technical information based on approved technical documentation.
- Assist in preparing technical documents, reports, and standard proposal materials.
- Collect and report technical feedback from customers to senior engineers or management.
- Report daily/weekly activities to the line manager
Requirements
Education
- Bachelor's or Engineering Degree, especially in Medical Equipment, Biomedical Engineering, Electrical/Electronic
- Specialized training or certifications in medical equipment servicing.
- Knowledge of medical device regulations and standards.
Working Experience
- Communication and presentation skills
- At least 1 year of experience in biomedical engineering, technical service, or related areas.
- Experience with medical devices or hospital equipment.
- Experience in a multinational organization.
- Customer service experience
Skills
- Good English skills
- Strong technical troubleshooting and problem-solving skills.
- Ability to work independently and collaboratively within a team.
- Effective communication and customer service skills.
- Ability to read and interpret technical manuals, schematics, and service documentation.
- Willingness to travel frequently and work at customer sites.
What sets B. Braun apart?
B. Braun Vietnam, a subsidiary of one of the world's leading healthcare technology companies, B. Braun Melsungen AG Group, now operates one of the largest medical complexes in Vietnam and has become a prestigious trademark in Vietnam healthcare market. With more than 1,400 employees nationwide and proud to be one of ‘Best Companies to Work for’ in Asia, we develop high quality “made in Vietnam” products widely being used and appreciated in international and domestic market. Our product offering ranges from hospital consumables to high-tech medical devices and equipment.
Every service provided by B. Braun Vietnam incorporates the entirety of our knowledge and skills, the company's deep understanding of users' needs and extensive expertise. Our mission is to PROTECT and IMPROVE the health of people around the world. We welcome you to join the B. Braun family and share your expertise!
What can we offer you?
- Competitive salary and attractive annual bonus
- Guaranteed 13th month salary
- Company health insurance
- Responsibility allowance
- Service award
- Company canteen or lunch allowance
- Company bus for those based in Hanoi Plant
- Exciting company engagement activities
What’s next?
Upon receiving your application, our dedicated Talent Acquisition team will review your application. If you stand out, you’ll be invited to engage in dynamic interviews, ranging from phone calls to video chats and in-person meetings. Throughout this process, we will keep you informed and inspired with regular updates and feedback. Finally, if you shine through and decide to join us, we will lead you into our seamless onboarding experience. Join us and be part of something extraordinary!
We appreciate different perspectives, thoughts, experiences and backgrounds. By strengthening an appreciative, inclusive, respectful and equal working environment, we create a culture in which all our employees feel free to be who they are. To find out more about our commitment to diversity click here
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