I.  Job Purpose: The incumbent for B2B is responsible for building and executing plans to promote and sell in-charged products (pharmaceutical/ medical devices and/or consumables) to extended hospitals through managing a team of (Sr.) Customer Partner Representatives. The ideal candidate will be responsible for driving sales growth, building strong relationships with healthcare professionals, distributors/ dealers, expanding our market presence while fully adhering to regulatory standards, company policies in all interactions and activities and developing a strong team of (Sr.) Customer Partner Representatives through good coaching, counselling and management skills.

II. Tasks & Responsibility:

1. Planning and management of sales plan o achieve targets:
   1.1) Manage sales administration in the region and customers assinged, report and analyse operational performance, streamline processes  wherever possible, and advise senior management to maximise business relationships and create an environment where customer service can flourish.
   1.2) Plan and develop sales plans and/or market penetration tactical strategies and brand awareness to achieve targets.
   1.3) Assist in the development of the annual marketing plan, keep up with the market, specifically advising about realistic forecasts for each product and territory (based on historical data, market trends, competitive activity, promotional strategy and sales effort), realistic costs of operating the sales force; and sales promotion program plans.
   
   
2. Dealer Management & Report, analysis and other tasks
   2.1) Develop objectives & execution plan for assiged dealers
   2.2) Develop tools monitoring & tracking dealer activities & sales performance monthly 
   2.3) Evaluate assigned dealers yearly following company's guidance
   2.4) Ensure all sales activities comply with legal and ethical standards, and that documented processes, procedures and internal quality management system within scope of function responsibility.
   2.5) Well update of product knowledge & train for dealer's staffs
   2.6) Carry other tasks as assigned by management from time to time.
   
   
3. Customer engagement and business development 
   3.1) Manage orders from customers and ensuring that products are delivered in time
   3.2) Establish & maintain close relationship with key decision makers in customer side through ensuring company services meet their requirements
   3.3) Enhance customer satisfaction by leveraging close communication and interaction with existing customer relationships, and address product complaints in a timely manner.
   3.4) Identify new business opportunities and analyze marketing potential of new and existing customers, sales statistics.
   3.5) Make sure the tender process on the assigned territory and maximise tender quota.
   3.6) Resolve customer complaints regarding sales, service and products by cooperating with Marketing and Pharmacovigilance Team in investigating problems, developing solutions, preparing reports; making recommendations to management (if any)
   
   
4. Tender and territory management:
   4.1) Oversee the all tenders, coordinate both company and distributor/ dealer sides to build competitive product specification based on customer and market insights, on-time submission and advocacy for the products.
   4.2) Well capture of tender process, regulation and best practices.
   4.3) Validate and build strong, transparent relationship with distributors/ dealers to win market and customers
   4.4) Stay updated of customer insights, priorties as well as market movements
5. People management:
   5.1) Provide high standards of ongoing training for the (Sr.)CPRs  so that they possess sufficient medical and technical knowledge to present information on the company’s products in an accurate and balanced manner.
   5.2) Set and monitor targets for each individual in the team to ensure high performance management
   5.3) Track the work plan of the team in designated system(s). Make regular field visit to meet with customers/ dealers/ distributors and coach (Sr.)CPR team.
   5.4) Implement the performance appraisal for the team quarterly/annually and implement performance improvement plan for team member if needed.

III. Qualification Requirement:

1. Education: Bachelor's degree, preferable in Life Sciences, Medical, Biomedical, Pharmacy, or a related field.

2. Working Experience:

- At least 5 years experience in sales with at least 1.5 year in team management role
- Dealer management

3. Skills:

- Commercial and business acumen
- Good analytical skill
- Excellent interpersonal and communication skills with the ability to engage and build relationships with customers/ distributors and dealers.
- Good people management skills, including leading, motivating, coaching, and driving team & dealers to achieve established sales on a sustainable and transparent basis.
- Highly motivated and results-oriented, with a strong drive to succeed in a competitive market.