Job Description

You’re an important part of our future. Hopefully, we're also a part of your future! At B. Braun, we protect and improve the health of people worldwide. You support this vision, bringing expertise and sharing innovation, efficiency and sustainability as values. That’s why we would like to keep developing our company with you. Keeping your future in mind, we’re making a joint contribution to health care worldwide, with trust, transparency and appreciation. That's Sharing Expertise.
Trilingual Service Desk Analyst
Company:  B. Braun Business Service
Job Posting Location:  Bogotá, Bogotá, Colombia
Functional Area:  Information Technology
Working Model:  Hybrid
Requisition ID:  10284

You’re an important part of our future. Hopefully, we're also a part of yours! At B. Braun, we protect and improve the health of people worldwide. This is also our vision for IT. You see technology as an opportunity, and you develop solutions that secure our business in the long term, we would like to implement the digital transformation of B. Braun with you. With fresh ideas, drive and team spirit, we are working to launch the medical technology of tomorrow and safeguard the healthcare of the future. Together.

That's Sharing Expertise.

Purpose of the Position  

Responsible for the provision of competent, service-oriented support to end users as primary point of contact for the internal B.Braun employees as IT first level of Support. 

 

Responsibilities  

(Please describe the main responsibilities of the position: what you do, through what means, and why you do it.) 

  1. Create, Transfer or resolve tickets coming from the following Contact Channels available: Phone, Chat, Ticket and Email. (assistance end users experiencing technical issues). 

  1. Troubleshoot, analyze, resolve, track, escalate and accurately document various technical problems and resolutions (i.e. software, hardware and client specific applications) – Incident resolution.  

  1. Fulfill Service Requests from end users according to defined procedures. 

  1. Document client issues in our call tracking system. 

  1. Provide friendly, courteous, and quality communication to all end users throughout the support process. 

  1. Grow professionally through on-going training activities and continued learning. 

  1. Collaborate with organization counterparts and department team members to share knowledge and expertise. 

  1. Identify optimization potential to continuously increase customer satisfaction and Global IT Service Desk quality. 

Academy career 

 

 

 

 

Describe the level of training required to fill the position and whether it is required or desirable. 

Type 

Describe 

Mandatory / Desirable 

High School 

 

​​☒​  /  ​☐​ 

Professional career 

Ingeniero de sistemas, Ingeniero en telecomunicaciones  

​​☐​  /  ​☒​ 

Postgraduate 

 

​​☐​  /  ​☐​ 

other (s) 

Systems Technician, Systems Technologist 

​​☐​  /  ​☒​ 

 

Responsibilities SIG (Integrated Management System Responsibilities) 

 

  1. Know and comply with the corporate guidelines established by the parent company, including standards, policies, codes, procedures and other applicable documents, ensuring their correct implementation within the functions and activities assigned in accordance with the organizational guidelines. 

  1. To know the occupational hazards and risks, the environmental aspects and impacts of their processes and activities, as well as the control measures for these and to participate in their updating, identification, evaluation and assessment. 

  1. Actively participate in the different activities programmed by the Management System: inspections, audits, consultation and participation committees, training, inductions, trainings, drills, medical examinations, among others 

  1. Identify and communicate opportunities for improvement in its processes, procedures and activities in favor of the organization's culture of continuous improvement 

  1. Maintain comprehensive health care, carrying out work activities with a culture of self-care and awareness of health and safety, and care for the environment. 

  1. Provide clear, truthful, complete, and timely information about their health condition, making it known to the company, complying with medical recommendations in accordance with the results issued by health or occupational medicine entities. 

  1. Report to the leaders of the Management System the cases of incidents, work accidents, occupational diseases, unsafe acts, unsafe conditions, safety or environmental emergencies, unusual or suspicious operations. 

  1. Be accountable for management systems at all levels of the organization. 

 

 

Become part of a corporate culture that actively promotes constructive exchanges between colleagues, customers and partners. Work with us to improve people's lives around the world. 
Apply now