Dear colleagues:

You’re an important part of our future. Hopefully, we're also a part of yours! At B. Braun, we protect and improve the health of people worldwide. This is also our vision for IT. You see technology as an opportunity, and you develop solutions that secure our business in the long term, we would like to implement the digital transformation of B. Braun with you. With fresh ideas, drive and team spirit, we are working to launch the medical technology of tomorrow and safeguard the healthcare of the future. Together.

That's Sharing Expertise.

HR Services Specialist Trilingual 

JOB SUMMARY 

• Acts as initial entry for all employees, administers incoming queries, provides HR information and performs transactional tasks
• Solves queries which require specific HR knowledge and higher degree of policy interpretation
• Focuses lies on compliant administrational / transactional tasks and processes in Workforce Admin HR functional area

JOB DESCRIPTION 

All Key Tasks and Responsibilities are delivered on the SSC scope level

• Operational excellence - First point of contact for managers and employees for all HR transaction-related queries Promotes efficient and effective delivery of specific process (e.g. contract administration, data administration) by solving complex inquiries that require specific HR knowledge and / or higher degree of policy interpretation.
o Handles telephone calls and e-mail queries into the HR SSC - Act as first filter
o Takes ownership of the resolution of callers’ issues, giving guidance & solving problems as the first point of contact whenever possible, refers issues to the HR Back-Office (Specialists) when unable to resolve them personally
o Ensures that all queries are logged using the enquiry management tool
o To update the HR database with employee details/amendments
o Handles general inquiries, supported by answers to predefined questions
o Provides administrative support
o Provides process expertise and identifies improvement potential in order to increase efficiency and customer satisfaction
o Supports training of new agents
o Provides timely, accurate and value-adding answers to complex HR-related local or global queries from employees and business managers
o Ensures contact with Strategic / Regional Experts to develop and maintain a detailed knowledge of the designated processes and policies for the countries / business stream / globally covered
o Responsible for handling the WFA processes including but not limited to: maintaining employee data and files according to country regulations, and preparation/creation of documents and templates
o Manages data related processes and reviews documentation regarding but not limited to: transfers, offboarding, change requests, job/work changes, leave of absence, end of assignments, terminations
o Performs ad hoc reporting as needed
o Delivers country-specific / business stream / global specific training to front office
o Shares information with relevant colleagues (e.g. Front Office, Teamlead)
o Interprets policy and solves problems
o Supports training of new agents
• Projects / Initiatives / Programs - Communicates policies, directives and processes. Supports HR projects within the SSC, for example, identifying past trends in the SSC in order to recommend improvements / supports in continuous improvement
o Acts according to global process standards
o Proactively involved in cross-departmental teams and projects

EDUCATION

Bachelor's degree required 

EXPERIENCE AND FURTHER QUALIFICATIONS

• Fluent English (B2 level), Portuguese (B2 level) and Organizational Language Required.
• 1 or 2 year as HR Front office / Customer service experience required (SSC experience desirable). Strong adherence to set rules/SLAs and rules required
• 2- 4 years of HR experience required, preferably in Workforce Admin area of expertise (SSC experience desirable)

If you have the approval of your immediate leader of  and you meet the requirements, send your updated resume and approval by mail to Mariana Perez Villamil, along with a brief paragraph explaining your motivation for applying for this position. 

B. Braun gives you opportunities, development is in your hands!