Job Description

You’re an important part of our future. Hopefully, we're also a part of your future! At B. Braun, we protect and improve the health of people worldwide. You support this vision, bringing expertise and sharing innovation, efficiency and sustainability as values. That’s why we would like to keep developing our company with you. Keeping your future in mind, we’re making a joint contribution to health care worldwide, with trust, transparency and appreciation. That's Sharing Expertise.
HR Learning Specialist Bilingual
Company:  B. Braun Business Service
Job Posting Location:  CO-Bogota (WeWork99)
Functional Area:  Human Resources
Working Model:  Hybrid
Requisition ID:  2449

You’re an important part of our future. Hopefully, we're also a part of yours! At B. Braun, we protect and improve the health of people worldwide. This is also our vision for IT. You see technology as an opportunity, and you develop solutions that secure our business in the long term, we would like to implement the digital transformation of B. Braun with you. With fresh ideas, drive and team spirit, we are working to launch the medical technology of tomorrow and safeguard the healthcare of the future. Together.

That's Sharing Expertise.

HR Learning Specialist – Validated Learning 

Job Family  

Human Resources 

Job Summary 

  • Solves queries which require specific HR knowledge and higher degree of policy interpretation 

  • Focuses lies on administrational / transactional tasks in Learning HR functional area 

Job Description 

All Key Tasks and Responsibilities are delivered on the SSC scope level 

 

  • Operational excellence - Promotes efficient and effective delivery of specific training administration process by solving complex inquiries that require specific HR knowledge and/or higher degree of policy interpretation 

  • Handles general inquiries, telephone calls and e-mail queries into the HR SSC - Act as first filter, supported by answers to predefined questions 

  • Takes ownership of the resolution of callers’ issues, giving guidance & solving problems as the first point of contact whenever possible, refers issues to the HR different teams involved when unable to resolve them personally and/ or provides administrative support 

  • Provides timely, accurate and value-adding answers to complex learning-related local queries from employees and business managers 

  • Ensures contact with relevant Experts to develop and maintain a detailed knowledge of the designated processes/policies/trainings for the countries covered 

  • Delivers country-specific training to the learning team 

  • Shares information with relevant colleagues (e.g. Workforce Administration, Teamlead) 

  • Interprets policy and solves problems 

  • Responsible for handling the LMS processes including but not limited to: maintaining programs, courses and items data and files according to country needs, and preparation/creation of documents and templates 

  • Manages data related processes and reviews requests and documentation regarding but not limited to: modifications, update requests, focused groups, and specific individual cases 

  • Ensures that all queries are logged using the enquiry management tool 

  • Provides process expertise and identifies improvement potential in order to increase efficiency and customer satisfaction  

  • Performs ad hoc reporting as needed 

  • Supports training of new specialists 

  • Projects / Initiatives / Programs - Supports HR projects within the SSC, for example, identifying past trends in the SSC in order to recommend improvements / supports in continuous improvement  

  • Communicates policies, directives and processes 

  • Acts according to global process standards 

  • Proactively involved in cross-departmental teams and projects 

Education 

Bachelor's degree required 

Experience & further Qualifications 

  • Fluent English (B2 level) and Organizational Language Required. 

Professional 

Basic Requirements: 

  • HR experience required, preferably in Learning  and Development area of expertise (SSC or platform experience desirable) 

  • Knowledge of Learning Administration Processes 

Beneficial: 

  • Work experience in HR Shared Service environments 

  • Knowledge and past experience of working with SAP SuccessFactors (validated) Learning Management System 

  • Experience in the Pharma Industry 

Leadership 

N/A 

Project Management 

N/A 

Intercultural 

Not mandatory but desirable 

Employment Conditions 

Mobility/ Need to travel 

N/A 

Competencies & Skills  

Competency 1 

Quality oriented 

Competency 2 

Ability to work under pressure and tough deadlines 

Competency 3 

Cooperation 

Competency 4 

Detailed and Extensive knowledge of HR Policies 

Competency 5 

Analytical skills and problem-solving capability 

Competency 6 

Organizational skills 

Competency 7 

Technology skills 

Competency 8 

Excellent communication skills 

Competency 9 

Excellent customer service skills 

Competency 10 

Process management skills 

 

Become part of a corporate culture that actively promotes constructive exchanges between colleagues, customers and partners. Work with us to improve people's lives around the world. 
Apply now