Job Responsibilities:

1. Operational Excellence:

• Act as a first point of contact for managers and employees for all HR transaction-related queries.
• Act as a first point of contact for handling telephone calls and e-mail queries into the HR Shared Service Centre (HRSSC).
• Take ownership of the resolution of callers’ issues, provide guidance and solve problems as the first point of contact whenever possible.
• Ensure that all queries are logged using the enquiry management tool. - Handle general inquiries, supported by answers to predefined questions.
• Provide timely, accurate, and valuable answers to complex HR-related local or global queries from employees and business managers on Learning administration topics, in close alignment and collaboration with Center of Competence (CoCs) and HR Business Partners.
• Maintain contact with CoCs to develop and sustain a detailed understanding of the designated processes and policies.
• Support learning reporting in close alignment with SSC Global Reporting Hub.
• Interpret policy and solve its problem.
• Provide administrative support.
• Assist in training new agents and may also coach and mentor junior agents.
• Follow established procedures and guidelines to perform in the area of responsibility accurately and timely.

2. Projects/Initiatives/Programs:

• Support continuous improvement of Learning processes in close alignment with CoCs and Global Process Coordinators.

3. Processes and Policy:

• Communicate policies, directives and processes.
• Act according to global process standards.

For more senior level position:

• Ensure overall good customer experience and perform reception duty as and when needed.
• Work closely with CoCs on pre-defined learning projects and support the execution of learning products and processes.
• Proactively involved in cross-departmental teams and projects.
• Provide process expertise and identify improvement potential in order to increase efficiency and customer satisfaction.
• Promote efficient and effective delivery of Learning processes (e.g. training administration, performance management administration) by solving complex inquiries that require specific HR knowledge and/or higher degree of policy interpretation.
• Deliver country-specific/business unit/global specific training when needed.

• The job function listed is not exhaustive and shall also include any responsibilities as assigned by the Supervisor from time to time.

Job Requirements:

• Bachelor’s degree (minimum) in Administration, HR or relavant field.
• 2-4 years of relevant experience in Workforce Administration including legislation of discipline for country served.
• Fluent English and one additional major regional language (Malay, Chinese, Japanese, Vietnamese or Hindi) required.
• Strong communication and customer service oriented with the ability to work under pressure with tough deadlines.
• Strong process management skills with analytical  and problem solving capability for complex tasks.
• Stay informed and updated with relevant regulations of the country served.
• SSC experienced highly desirable.
• Experience with HR Cloud Systems highly desirable, preferably SAP SuccessFactors.
• Advance Microsoft Excel skills preferred and at least 2-3 years experience in handling L&D is preferred.

What we offer

Become part of a corporate culture that actively promotes constructive exchanges between colleagues, customers and partners. Work with us to improve people's lives in the long term. We can offer you interesting, varied tasks and excellent opportunities for advancement, as well as an attractive salary with extensive benefits, all within a dynamic family-owned company.
 
Contact: B. Braun Medical Ind. Sdn. Bhd. | Azura Roslee | azura.roslee@bbraun.com