Are you passionate to be in the role as Executive - Complaint Investigator? Do you have experience in complaint Invertigator ? If so, this opportunity could be for you! Join us at B. Braun, a leader in the medical devices industry, where your skills and experience will be recognized and celebrated. Take the next step in your career with us and help shape the future of healthcare!
As a Executive - Complaint Investigator at B. Braun you will play a vital role in…
Your key responsibilities:
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Check and ensure product complaint data is correct and accurately filled in SAP C3 for analysis.
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Recording, document and process SAP C3 in a timely manner in accordance to established procedures.
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Perform preliminary investigation and document the condition of samples received.
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Review the device history record of complaint batch, if available.
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Follow up the complaint investigation with relevant parties in a timely manner.
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Responsible to upkeep the laboratory and perform the complaint sample handling as per the defined procedures.
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Adhere to the safety protocols including adhering to the requirement of PPEs during handling of complaint samples in the appropriate environment condition.
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Ensure that equipment is well maintained, adhering to preventive maintenance schedule.
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Adhere to the complaint samples handling procedures and storage procedures.
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Maintain good documentation practice for investigation, meeting minutes, record keeping, sample recording and storage of samples.
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Extract newly registered complaints for weekly complaint meeting.
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Attends weekly complaint meeting when required. Additional functions where applicable for QM Complaint Management.
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Verify returned complaint samples and perform decontamination as and when required.
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Ensure adequate supply of chemical and PPEs for the operation.
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Ensure that complaint samples are retained and later disposed as per the retention period, area and labelled accordingly as per the relevant procedures. - Perform schedule waste according to established procedures.
What you will bring to the team:
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Bachelor's Degree in Sciences or equivalent.
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Proficient in spoken and written in English.
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Prepare investigation report, attention to detail, and strong follow-up skills.
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Will be add an advantage of experiences in working in a laboratory environment and able to handle returned samples which might be contaminated with cytotoxic drugs and coagulated blood.
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Fresh Graduates are welcome to apply.
What sets B. Braun apart?
Incorporated in 1980, B. Braun Medical Supplies Sdn Bhd is well placed as one of the leading medical suppliers in Malaysia. We work closely in partnership with hospitals and healthcare institutions for best patient outcomes. Our proven track record as a major hospital supplier of medical devices, equipment and pharmaceuticals paves the way for market leadership.
Our team’s extensive networking within the industry, together with B. Braun’s evolving and progressive product quality help us in our mission to protect and improve people’s health in Malaysia and around the world.
What can we offer you?
- Retirement benefit scheme
- Long service award
- Medical insurance
- Training and development programs
- Education assistance program
What’s next?
Once you click on the link to Apply, you will be directed to update your personal information and submit your CV. Our Talent Acquisition team will carefully review your application, and if you pass the CV screening you will be invited for the interview. If you stand out and meet our requirements, we will present you with an offer and guide you through our seamless onboarding process. Join us and be part of something extraordinary!
We appreciate different perspectives, thoughts, experiences and backgrounds. By strengthening an appreciative, inclusive, respectful and equal working environment, we create a culture in which all our employees feel free to be who they are.
To find out more about our commitment to diversity click here
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B. Braun Medical Ind. Sdn. Bhd. | Sheryn | sheryn.teoh@bbraun.com