Are you a Technical Service Manager passionate about leading teams to deliver high‑quality medical device support? If so, this opportunity could be for you! Join us at B. Braun Thailand, a leader in the medical devices industry, where your skills and experience will be recognized and celebrated. Take the next step in your career with us and help shape the future of healthcare!
As a Technical Service Manager at B. Braun, you will play a vital role in lead the service team in delivering timely, high-quality support for B. Braun medical devices, ensuring customer satisfaction and operational efficiency.
Your key responsibilities:
- Lead and supervise the Technical Service Engineers team, ensuring efficient daily operations and prompt resolution of technical issues.
- Oversee compliance with service KPIs, regulatory standards, tool calibration, documentation, and training requirements to maintain high-quality service delivery.
- Manage Service Level Agreements (SLAs) and act as the escalation point for complex customer issues, ensuring timely and satisfactory resolutions.
- Monitor customer satisfaction metrics, analyze feedback, and implement improvements to enhance the overall customer experience.
- Collaborate with Sales and Marketing teams to support service-related initiatives, product launches, and customer engagement activities.
- Identify and pursue opportunities for new or renewed service contracts, contributing to business growth.
- Organize and deliver ongoing training to ensure engineers are up-to-date with the latest technologies and maintain required certifications.
- Support team members’ professional growth through coaching, feedback, and performance reviews.
- Track, analyze, and report on key service metrics and operational activities to management and other stakeholders.
- Use data-driven insights to recommend and implement process improvements.
What you will bring to the team:
- Bachelor’s degree in Engineering, Biomedical Engineering, Electronics, or a related technical field. A Master’s degree is an advantage.
- 3–5 years of experience in technical service operations, preferably in the medical device, healthcare, or related industry.
- Proven experience in leading or supervising a technical service team.
- Strong knowledge of regulatory standards and compliance requirements relevant to service operations (e.g., tool calibration, documentation, safety standards) and excellent problem-solving, communication, and stakeholder management skills.
- Familiarity with service KPIs, SLAs, and customer satisfaction metrics also proficiency in service management software and reporting tools is preferred
- Experience with cross-functional collaboration (e.g., working with Sales, Marketing, Regulatory Affairs).
- Good communication in Thai and English
What sets B. Braun apart?
Since its establishment in 1989, B. Braun Thailand has been a steadfast partner to healthcare professionals across the country. Over the past 35 years, we have solidified our presence nationwide through the Aesculap Academy, delivering exceptional care at our B. Braun Renal Care Centers and Technical Service Center. Our commitment to innovation and excellence continues to drive us forward, ensuring we meet the evolving needs of the healthcare community in Thailand.
What can we offer you?
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Annual leave, and a day’s leave to celebrate your Birthday.
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Family and Life Care Holidays
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Life and medical group insurance
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Mobile bond / computer bond / home loan
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Flexible benefits
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Training and skill development leave
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Ordination leave
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Compensatory leave
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Maternity leave / paternity leave / adoption leave
What’s next?
Upon receiving your application, our dedicated Talent Acquisition team will meticulously review your application. If you stand out, you’ll be invited to engage in dynamic interviews, ranging from phone calls to video chats and in-person meetings. Throughout this process, we will keep you informed and inspired with regular updates and feedback. Finally, if you shine through and decide to join us, we will lead you into our seamless onboarding experience. Join us and be part of something extraordinary!
We appreciate different perspectives, thoughts, experiences and backgrounds. By strengthening an appreciative, inclusive, respectful and equal working environment, we create a culture in which all our employees feel free to be who they are.
To find out more about our commitment to diversity click here
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